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Privacy Policy

Last Updated: [Insert Date]

1. Introduction

Reviver Global Translation Services LLC (“Reviver Global,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, engage our services, or communicate with us.

By using our website or services, you consent to the terms of this Privacy Policy.

2. Scope

This Policy applies to all data collected by Reviver Global, including through:

  • Our website (reviver.global) and related subdomains;

  • Email or telephone communications;

  • Online forms, quotation requests, and client portals;

  • Service delivery platforms such as interpretation or translation management systems;

  • Events, webinars, and other marketing initiatives.

3. Information We Collect

We may collect and process the following types of information:

3.1. Personal Information

  • Full name, contact details (email, phone, address);

  • Company name, title, and job position;

  • Payment or billing information;

  • Identity or registration data for vendors and linguists (e.g., CVs, credentials, language pairs).

3.2. Technical Information

  • IP address, browser type, operating system, and device identifiers;

  • Site usage data and analytics;

  • Cookies and similar technologies (see Section 9).

3.3. Service-Related Information

For clients using interpretation or translation services:

  • Source materials, documents, recordings, or text containing potentially sensitive information;

  • User IDs and connection data for online platforms (e.g., OPI/VRI).

4. How We Use Your Information

We use collected data for the following legitimate business purposes:

  • To provide translation, interpretation, and localization services;

  • To issue quotes, invoices, and manage billing;

  • To recruit, vet, and manage linguists and subcontractors;

  • To communicate updates, service notices, and promotional materials (where consented);

  • To improve website performance, user experience, and service quality;

  • To comply with legal, contractual, or regulatory obligations.

We do not sell or lease your personal data to third parties.

5. Legal Basis for Processing

Reviver Global processes personal data under the following bases:

  • Contractual necessity – for performing agreed services;

  • Legitimate interest – to improve operations and ensure secure service delivery;

  • Consent – for optional communications such as marketing or newsletters;

  • Legal obligation – to comply with accounting, taxation, or government requirements.

6. Data Sharing and Disclosure

We may share data only with:

  • Authorized employees and contractors under confidentiality obligations;

  • Subcontracted linguists required for specific projects;

  • Payment processors, banks, and cloud service providers;

  • Legal or regulatory authorities where required by law.

All third parties must comply with data protection standards equivalent to those in this Policy.

7. Data Retention

Personal data is retained only for as long as necessary to:

  • Fulfill contractual obligations;

  • Comply with applicable legal requirements; or

  • Maintain business and audit records (typically 5 years).

Data is securely deleted or anonymized once retention periods expire.

8. International Data Transfers

Reviver Global operates globally. Your data may be transferred and processed outside your country of residence, including in the United Arab Emirates, European Union, or United States.
We ensure that all transfers comply with applicable data protection laws and that adequate safeguards (such as contractual clauses) are in place.

9. Cookies and Tracking Technologies

Our website uses cookies to:

  • Improve user experience and site functionality;

  • Analyze web traffic and performance metrics;

  • Remember user preferences (e.g., language or region).

You can modify cookie settings through your browser at any time. Blocking certain cookies may limit website functionality.

10. Data Security

We apply industry-standard technical and organizational measures to protect data against unauthorized access, alteration, disclosure, or destruction.
This includes:

  • Encrypted communications (HTTPS, SSL/TLS);

  • Restricted access to internal systems;

  • Secure storage and deletion protocols;

  • Staff confidentiality and data protection training.

11. Your Rights

Depending on your jurisdiction (e.g., under GDPR or UAE data laws), you may have the right to:

  • Access and obtain a copy of your data;

  • Request correction or deletion of inaccurate data;

  • Withdraw consent for optional processing;

  • Object to or restrict data processing;

  • Request data portability in a structured, machine-readable format.

To exercise these rights, contact us at privacy@reviver.global

12. Children’s Privacy

Reviver Global does not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately, and we will delete it promptly.

13. Third-Party Links

Our website may contain links to external websites. Reviver Global is not responsible for the content, privacy practices, or security of third-party sites.

14. Updates to this Policy

We may periodically update this Policy to reflect changes in our practices or legal requirements. The “Last Updated” date at the top will indicate the latest revision. Continued use of our services constitutes acceptance of the revised Policy.

15. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact:

Reviver Global Translation Services LLC
Dubai, United Arab Emirates
📧 privacy@reviver.global
🌐 www.reviver.global